WHAT IS POTOMAC HEALTH & WELLNESS (PHW) AND WHAT HEALTH CARE SERVICES DOES PHW PROVIDE?

PHW is a highly regarded, boutique medicine practice located in McLean, VA, right outside Washington, DC (US). We provide exceptional personalized, lifestyle-based health care and wellness services for men and women. Unlike conventional medicine, we successfully treat the root causes of illness rather than medicate-to-suppress symptoms. Our holistic focused, relationship-based approach precisely integrates science, data, and nature into action for naturally healing, restoring balance, revitalizing health and attaining lasting wellness. We have successfully treated countless patients from all over the Washington, DC-Maryland-Virginia (DMV) metro area and beyond. PHW's consistently earns positive patient reviews that are a testament to exceptional personalized, precision health care that is within your reach. PHW offers no wait, no rush in-person office appointments as well as convenient Telehealth virtual visits for established patients.

NOTE: All new patient initial appointments are in-person at our McLean, VA (US) office. Telehealth virtual visits are available to our established patients only. Virtual visits integrate HIPAA secure digital telecommunications technology to provide real-time, online patient health care through digital audio-video conferencing, audio-text messaging using mobile phones, tablets, and desktop computers.

PHW's office is located at:

6845 Elm Street

Suite 309

McLean, VA 22101 (US)

Mon-Fri

8:30am - 12:30pm

1:30pm - 4:30pm

By Appointment Only

Office closed most major holidays

NOTE: McLean, VA is accessible by vehicle from the Capital Beltway I-495, I-95, I-66, I-270, Route 267 Dulles Toll Road, and George Washington Parkway. Popular domestic and international inbound travel options include Washington Dulles International Airport (IAD), Ronald Reagan Washington National Airport (DCA), Baltimore/Washington International Airport (BWI), and Union Station train station. Popular local travel options include Uber/Lyft, taxi, Metro transit system, and other local municipal transit systems. Fairfax Connector bus #721 services the McLean Silver Line Metro station daily and routes to/from our office location.

DOES PHW ACCEPT NEW PATIENTS?

New patients are welcome and we always look forward to serving you to the best of our abilities. We see men and women ages 18+.

HOW DO I BECOME A NEW PHW PATIENT?

New patients may start here or contact us directly to get started. All initial new patient appointments are in-person at our McLean, VA (US) office. Telehealth virtual visits are available to established patients only.

New patients must provide our office:

1. All current medical health records (and related medical documents), to review, at least 72 hours before their scheduled initial office appointment
2. A valid, active, government-issued photo identification card
3. All currently enrolled, active healthcare plan membership cards
4. A preferred active billing credit/debit card(s) for secure payments of patient health care services provided or accrued patient account balances

NOTE: Patients should be punctual for all scheduled in-person office appointments and Telehealth virtual visits including:

• Please always arrive and check-in with our office at least 10 minutes before your scheduled in-person office appointment, wearing a protective face mask completely covering your nose and mouth. If you arrive any earlier, please wait downstairs in the first floor building lobby, in your vehicle, or outside until 5 minutes before your scheduled appointment time. Don't bring any family members or patient guests with you for your in-person office appointment.
• Please log on to your scheduled Telehealth virtual visit at least 5 minutes before your virtual session start time. 
• If you are late for your scheduled in-person office visit or Telehealth virtual visit, you will be re-scheduled to a mutually available future date and time to minimize disruption to PHW's daily patient schedule. Repeated patient tardiness, on 3 occasions or more, for scheduled in-person office visit or Telehealth virtual visit appointments, will result in a $75 no show charge per late appointment.      
• If you cannot make your scheduled office visit or Telehealth virtual visit, please notify our office at least 24 hours in advance, to avoid a $75 no show charge.

CAN PHW BE MY PRIMARY CARE PROVIDER (PCP) OR URGENT CARE PROVIDER (UCP)?

PHW is not a PCP, so we recommend domestic (and international) patients to have a separate, designated PCP for vaccinations and other screening tests that PHW does not provide. Furthermore, we also recommend that our domestic (and international) female patients have a separate, designated Obstetrician-Gynecologist (OB-GYN) for female screening tests that PHW does not provide. PHW is not a UCP and not available for same-day medical emergency appointments that should be treated by urgent care facilities or hospital emergency rooms.

WHAT IF I DON'T LIVE NEAR PHW'S MCLEAN, VA (US) OFFICE?

All new patient scheduled initial appointments are in-person at our McLean, VA (US) office regardless of where you reside. There are hotels, restaurants, and shopping in and in close proximity to Mclean, VA (US). Only established patients may opt for convenient followup Telehealth virtual visits as an alternative to followup in-person office visits.

NOTE: PHW does not offer prescriptions or testing orders outside the United States (US). International patients should fulfill their prescriptions and testing while in the US and any patient communications with PHW outside the US will be through billable virtual visits.

DOES PHW OFFER COVID-19 TESTING OR VACCINATIONS?

PHW does not currently offer COVID-19 testing or vaccinations. Please visit your state or localexternal icon health department’s website to view the most current local information on COVID-19 testing and vaccinations.

IS IT SAFE FOR IN-PERSON CARE NOW?

All new patient scheduled initial appointments are in-person at our McLean, VA (US) office and it is safe to schedule in-person office visits as PHW has taken the necessary safeguards to maximize patient and staff personal health safety including:

1. Staggered in-person office appointments, office patient pre-screening, and hospital-grade office HEPA air purification, sanitation, and hygiene practices.  
2. All patients must read, sign, and submit the PHW personal health safety protection protocol form upon scheduling their in-person office appointment(s). 
3. All patients will be seen in-person individually - no family members or other patient guests may accompany patients into our office waiting room. 
4. All patients must wait in their vehicle, the first floor medical building lobby, or outside just until 5 minutes prior to their scheduled appointment time.
5. All patients must wear a face mask completely covering their noses and mouths during their entire in-person office visit. 
6. All patients must use office hand sanitizer and/or disposable gloves during their entire office visit.

DOES PHW PARTICIPATE WITH COMMERCIAL HEALTH CARE PLANS?

IN-NETWORK

PHW is a in-network Preferred Provider Organization (PPO) with Blue Cross Blue Shield (BCBS) - participating with most PPO BCBS health plans, including Anthem, CareFirst, Federal Employee Program (FEP), etc. Specialty testing and nutraceutical supplements that may not be covered by participating health care plans.

OUT-OF-NETWORK

PHW is out-of network with Aetna, Assurant, Cigna, GEHS, Humana, Medicare (opt out), Medicaid (opt out), TriCare, United Healthcare, etc. - self payment applies. Most non-participating health plans reimburse PHW patient members up to 100% for PHW's patient self payments. Contact your non-participating health plan's Member Services to learn more about your out-of-network coverage. Patients with non-participating health plans may request a medical “superbill” invoice, with ICD-10 diagnosis and CPT health care services rendered codes, per each office or virtual visit, to submit to your non-participating health insurance carrier for processing your claims for reimbursement. Please contact us before-hand to verify your health plan(s) eligibility and to discuss your estimated office or virtual visit self-pay fees. Specialty testing and nutraceutical supplements that may not be covered by non-participating health care plans.

NOTE: Some healthcare insurers cover our Telehealth virtual visits fees while others do not.

• For some participating health plans that do not cover virtual visits, prior approval may be required before patient virtual visits will be covered.
• For participating health plans, PHW will submit patient virtual visit claims to the participating health plan for payment, but any residual payment balance is the patient's financial responsibility. 
• For non-participating health plans, uninsured, or self-pay patients, each office or virtual visit will require self-payment at the time of the appointment. Patients with non-participating health plans may request a medical “superbill” invoice, with ICD-10 diagnosis and CPT health care services rendered codes, per each office or virtual visit, to submit to your non-participating health insurance carrier for processing your claims for reimbursement.  

DO I NEED HEALTH INSURANCE TO BE A PHW PATIENT?

Health insurance membership enrollment is not required to become a new PHW patient. PHW offers all of our patients a self-pay option to take advantage of our reasonable patient self-pay fees for the most advanced, comprehensive, and personalized health care services available - without the typical commercial healthcare plans restrictions. Please always contact us before-hand to discuss your estimated office or virtual visit self-pay fees.

HOW MUCH ARE PHW PATIENT SELF-PAY FEES?

Our reasonable patient self-pay fees are typically much less than those of premium concierge medicine practices because patient access is one of our core values. Furthermore, on a annual basis, PHW patient self-pay fees are substantially less than premium concierge medicine practices and pop-up online health care services because we never charge our patients recurring concierge practice patient membership or online subscription fees. PHW patient self-pay fees include our provider's total time for each patient appointment, including required provider preparation and review time of patient medical information, as well as any and all health care services rendered. Fortunately, most non-participating health plans reimburse their members for PHW patient self-payments. Please always contact us before-hand to discuss your estimated office or virtual visit self-pay fees.

DOES PHW ACCEPT FLEXIBLE SPENDING ACCOUNTS (FSA) OR HEALTH SPENDING ACCOUNTS (HSA) FUNDED SELF-PAYMENTS?

PHW accepts FSA or HSA account funded self-payments only if pre-approved by the patient's FSA/HSA benefits or health plan administrator. FSA and HSA funds are also typically used to pay for specialty testing and nutraceutical supplements that may not be covered by commercial health care plans.

NOTE: PHW office visits and Telehealth virtual visits fees are not inclusive of any optional health care nor any administrative services fees (e.g. third party medical records fees, patient forms, disability determinations, dietary counseling, special reports, etc.), and are solely the patient's financial responsibility since they are not covered by any healthcare plans. All patients are also solely financially responsible for all of their third party, health coordination services, including labs, pharmacies, imaging, etc., which may or may not be covered by their specific healthcare insurance plan(s).

• Payment is due upon the time of your scheduled in-person office or virtual visit appointment.
• PHW accepts most major credit and debit cards as preferred forms of payment.
• FSA and HSA funded self payments accepted only if pre-approved by your FSA/HSA benefits or health plan administrator
• All patient billing inquiries should be directed to Physicians Billing Service.