What is Potomac Health & Wellness? How are you different than traditional health care providers?

Potomac Health & Wellness is a highly regarded, boutique health care practice for adults, ages 18+. Our mission is for you to attain optimal health, lifelong wellness, ageless vitality. Our vision is to provide you with the premier patient experience, one that transcends traditional, high volume health care. We provide premier whole health care that is comprehensive, personalized, simplified, and accessible. We proudly serve the greater Washington, DC-Maryland-Virginia (DMV) metropolitan area and beyond.

What health care services does Potomac Health & Wellness offer? What is your health care approach?

Potomac Health & Wellness provides comprehensive whole health care services for adults, ages 18+. As a Internal Medicine practice, we offer both Primary Care (PCP) and Preventative Care, as well as Specialist Care for diagnosis and treatment of acute and chronic diseases. Our functional-integrative medicine approach carefully seeks the underlying root causes of illness and disease, rather than just medicating your symptoms. We use a wide range of conventional and integrative modalities to effectively treat your specific health conditions and unique health needs. Potomac Health & Wellness partners with the most innovative medical laboratories and facilities to precisely identify underlying factors resulting in illness and disease. We closely collaborate with your health care providers to better manage your health care through a 360 degree perspective. We continuously enhance our health care expertise through leading medical research and ongoing professional continuing medical education events. Potomac Health & Wellness continually strives to earn your utmost confidence and trust in our whole health care services.

NOTE: Potomac Health & Wellness does not offer Telemedicine (e.g. Skype) services. We only see patients, in person, at our McLean, VA office.

What are your office hours and closings?

Potomac Health & Wellness is open Monday through Friday, from 8:30am-12pm and 1pm to 4:30pm. Our office is closed on weekends and most major holidays including:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Weekend 
• Christmas Day 

NOTE: Our office will be closed July 9, 2018 through July 13, 2018.

How do I become a new patient? How do I schedule my appointments?

New patients may conveniently request their initial appointment online or by directly contacting our office. Upon requesting your initial appointment request, our office will promptly confirm your appointment request and we will email you your new patient registration forms packet, to be electronically completed and submitted back to us, a minimum of 48 hours prior to your scheduled initial appointment.

NOTE: The new patient electronic forms packet is in a Adobe fillable portable document format (pdf) format that requires that your computer, tablet, or mobile device to have the most current version of Adobe Acrobat Reader and a compatible web browser installed, to function correctly to electronically complete and submit the forms packet back to us. Alternatively, completed new patient registration forms may be also faxed to 703-448-1257.

Additionally, all current medical health records and related medical documents should be provided to our office, for review, a minimum of 48 hours prior to your initial scheduled appointment.

NOTE: Established patients may request their follow up appointments through their patient portal or by directly contacting our office. Potomac Health & Wellness does not offer Telemedicine services. We only see patients, in person, at our McLean, VA office.

What do I need to bring in for my initial appointment?

New patients must present, at the time of your initial appointment, a valid and active, government-issued photo identification card; active healthcare plan membership card(s); and your preferred, active billing credit card, to be captured for payment of your health care services and any outstanding patient account balances.

Do you participate with healthcare insurance plans? How much will my office visit(s) cost if you do not participate with my health plan?

Potomac Health & Wellness participates with only Blue Cross Blue Shield (BCBS) PPO health plans and is a TriCare East non-network, non-participating provider. Potomac Health & Wellness does not participate with Aetna, Assurant, Cigna, GEHS, Humana, United Healthcare, health maintenance organization (HMO), point of service (POS), exclusive provider organization (EPO), Medicare, Medicaid, etc. health care plans - all considered non-participating health plans. Some non-PPO BCBS plans have a indirect (e.g. BlueChoice Advantage) or triple option PPO benefit, which Potomac Health & Wellness may participate with. Other non-PPO BCBS plans may have a opt out open access, with a out of network provider benefit, which Potomac Health & Wellness does not participate with.

• BCBS PPO health plans patients, who have met their current calendar year deductible, are solely financially responsible for all of your assigned office visit co-pays, co-insurances, deductibles, account balances, etc., due at the time of your appointment. Our office will submit your office visit claims directly to your specific participating BCBS PPO health plan. 
• BCBS PPO health plans patients, who have not met their current calendar year deductible, must self pay for each office visit, until your deductible has been 100% met, due at the time of your appointment. We offer simplified, affordable office consultation fees and we provide office visit claims documentation for you to submit to your specific participating BCBS PPO health plan for self-reimbursement.  
• TriCare East patients must self pay for each office visit due at the time of your appointment. We offer simplified, affordable office consultation fees and we provide office visit claims documentation for you to submit to TriCare East for self-reimbursement.  
• Uninsured, self pay, or non-participating health plans patients must self pay for each office visit due at the time of your appointment. We offer simplified, affordable office consultation fees and we provide office visit claims documentation for you to submit to your non-participating health plans for self-reimbursement. 

NOTE: Payment is due upon the time of your scheduled appointment. We accept only major credit and debit cards as forms of payment. Office consultation fees are not inclusive of any additional health care or administrative services (e.g. medical records or medical documentation review, medical record fees, third party patient forms, disability determinations, dietary counseling, special reports, etc.), which are an additional charge, ranging anywhere from $25-$100, due at the time of your scheduled appointment. All patients are solely financially responsible for all of their third party, health coordination services, including labs, pharmacies, imaging, etc. which may or may not be covered by your specific healthcare insurance plan. Payment is due upon the time of your scheduled appointment. Our office accepts only major credit and debit cards as forms of payment. All patient billing inquiries should be directed to Physicians Billing Service.

My health plan indicates that your provider participates with it, so why does Potomac Health & Wellness not participate with it too?

FYI: Our provider was previously affiliated with Inova Urgent Care, which resulted in two separate organization-specific, health plan participation profiles: Inova Urgent Care and Potomac Health & Wellness.

1. Expired: Inova Urgent Care provides Urgent Care services and participates with a wide network of health plans.
2. Current: Potomac Health & Wellness provides Internal Medicine services and participates with most BCBS PPO health plans. 

Unfortunately, this dual health plan participation profile arrangement is confusing because many health plans do not make the organization-specific distinction in their published provider directories nor through their customer service call center guidance. For example, despite no longer being affiliated with Inova Urgent Care, the wide network of health plans, that Inova participates with, may continue to erroneously indicate that our provider is a participating provider. Therefore, it is always best to contact our office, before scheduling your initial appointment, to verify whether Potomac Health & Wellness participates with your specific health plan; and if not, what your available options are.

What are the travel logistics, lodging, and dining options for traveling patients?

Our office is located in McLean, VA (US), just outside Washington, DC (US). Washington, DC is serviced by Washington Dulles International Airport (IAD), Ronald Reagan Washington National Airport (DCA), Baltimore/Washington International Airport (BWI) and Union Station. Popular local travel options include ride sharing (Uber/Lyft), taxi, the Metro transit system, and local municipal transit systems.

NOTE: Fairfax Connector bus #721, which services the McLean Silver Line Metro station, routes daily, approximately every half hour, between our McLean office and the Tysons Corner Center shopping mall.

There are many local lodging and dining options to take advantage of in and around McLean. Please refer to popular online travel, destination, dining web sites to learn more.